Frequently Asked Questions

Everything you need to know about shopping with New York & Company

What is your return policy for online orders?

We accept returns of unworn, unwashed, and unaltered merchandise within 30 days of the purchase date. Please ensure all original tags are attached and include the packing slip.

How can I track my shipment?

Once your order ships, you will receive an email confirmation containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.

Do you offer international shipping?

Yes, we currently ship to several countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options like PayPal and Apple Pay for your convenience.

How do I determine my correct size?

You can refer to our comprehensive Size Guide located on every product page. It includes measurements for petite, tall, and plus sizes to help you find the perfect fit.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You may cancel an order within 30 minutes of placement; after that, we are unable to make changes, but you may return the items once received.